Refunds Policy

Refunds & Exchanges

Proofs & Printing

Proofs are provided after purchase. Due to the digital nature of our designs and the volume of orders, we require all orders to be placed prior to sending any proofs.

Your stationery will be printed exactly as shown on the proofs.  Should you find an error on your stationery after printing and shipping, please contact us within 5 business days. We offer discounted reprints for customer approved errors.

Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

If your printed stationery does not match your approved proof, please contact us within 7 business days and we will reprint the affected pieces free of charge.

If your order is damaged or is not as ordered please contact us. We do require an image of the product before any refunds or reprints start. We also request that your return the damaged order back to us. We will provide you a return address label via email. Please keep the original packaging for return orders or you will have to provide your own box. USPS does provide FREE shipping boxes to you.

Cancellations

If you request a cancellation after you have edited your files or proofs are sent to you, your order will be subject to a 25% cancellation fee depending on the amount of work that was done on your custom order. Once completed, the cost for the design time cannot be recovered 

You may cancel within 24 hours after purchase for a full refund. We don't start working on proofs until we have your full information.

Cancellation requests are not accepted after approving your final proof. After proof approval, your order is entered into our print queue almost immediately and cannot be canceled. Since each order is custom-printed, returns or exchanges are not accepted.

Corjl Templates

Templates are available for edit for 180 days after purchase. To give you a chance to print a sample and make revisions, you can download it an unlimited number of times. Due to the nature of digital downloads, this item is not eligible for a refund. All sales are final.